Discuss the details you have sent
To help us understand your message, please note: Use this form to ask about a message you previously sent or to request its removal. Provide only enough detail to identify that submission. You may be asked to verify that the request relates to your own information. Use the form on this page.
Include the actions that led to the problem
To help us understand your message, please note: Describe the actions leading to the problem, the result you expected and the result you saw. Keep the sequence in the order it happened. Mention whether you started a fresh round or continued one. Mention the page involved when relevant.
Clarify an instruction before playing
For a clear report, keep this in mind. Point to the rule or example you found unclear. Explain the game situation so the question can be considered against that game’s stated rules. Different variants may deliberately use different rules. Include only information relevant to the request.
Device details that help
Before you submit, read this. Tell us whether you used a phone, tablet or computer, and give the browser name if you know it. Say whether the screen was portrait or landscape. You do not need to share device serial numbers or private identifiers. Review the message before pressing Send.
Report trouble reaching or using a control
Before you submit, read this. For a control issue, name the button, key or gesture that did not work. For a reading or display issue, describe the part of the page affected. Mention text that is hard to read or controls that are difficult to reach. A clear description makes review easier.
What happens after sending
When preparing your message, remember: Your email address and message are saved privately for review. A success message means the submission was stored; it is not a promise of an immediate reply. Keep a copy of a long message before submitting it. Use a separate sentence for each step when that helps.
Make your message easy to follow
To help us understand your message, please note: Use the form below to send feedback about this site. Enter an email address and a message between 10 and 5,000 characters. You do not need a player account to send a message. Check your email address before submitting.
Let us know where the issue appeared
Include the name of the game and the page address where you noticed the issue. Similar games can use different rules or controls. The address bar is the easiest place to copy the game link. Keep a copy of details you may need later.
Leave passwords out of your message
To help us understand your message, please note: Do not send passwords, PINs, payment information or sensitive personal details. A game report normally needs only the page, device and sequence of actions. Remove private information from any description you copy. Use a separate sentence for each step when that helps.
When you need to write again
Please allow at least a minute between submissions. If the form has expired, reload the page before sending it again. Avoid repeatedly pressing Send while the request is in progress. Include only information relevant to the request.